Cancellation & Refund Policy
Return Policy Overview:
Eligibility for Returns:
- Returns are accepted within 5 days of delivery.
- Items must be in new, unworn, and unused condition with all original tags and packaging intact.
- Claims for misprinted, damaged, or defective items must be submitted within 5 days of delivery. Provide unboxing videos and pictures of defects along with original packaging images to info@oorbadi.com for replacements or refunds.
- Personalized or customized items can only be returned if defective or damaged.
- Please refer to our size guide on the website before placing an order. No exchanges or returns are permitted solely due to size issues.
Return Process:
- Contact customer service at customer-info@oorbadi.com within 5 days of receiving your order.
- Provide order number, item(s) to return, reason for return, and unboxing images/videos for verification.
- After quality check and verification via email, return process will be initiated. Answer calls promptly for a smooth return process.
Return Shipping:
- Customer is responsible for return shipping costs unless the return is due to a defect or error on the part of oorbadi.
Refund Process:
- Refunds will be issued in the original form of payment.
- Allow up to 10 business days for the refund to appear in your account.
Exchanges:
- Exchange of items may be facilitated based on availability.
Cancellation Policy:
Eligibility for Cancellation:
- Orders can only be canceled within 5 hours of placement, before printing, shipping, or processing stages.
Cancellation Process:
- Contact customer service immediately at info@oorbadi.com to request cancellation.
- Provide relevant order details for cancellation review.
Defective or Damaged Items:
- Contact oorbadi immediately upon receiving defective or damaged items for return and refund arrangements.
Contact Information:
- For further assistance or inquiries, reach out to customer service at customer-info@oorbadi.com.